Frequently Asked Questions
This page will answer some of the questions that new customers often ask us. If your question is not answered here, please contact us at
Customized Embroidery Patch Related Questions
Of course you can! Our high-precision embroidery technology can handle complex patterns and ensure crisp details.
There are no limitations! We offer a wide selection of thread colors, including Pantone swatch matching to ensure accurate colors.
Yes! We offer special effects such as metallic thread (gold/silver), glow-in-the-dark thread, fluorescent color thread, and more to make your patches unique.
Edge treatments include hot cut edges (Merrow Edge) and laser cut edges, hot cut edges are more durable and laser cut edges are suitable for complex shapes.
Yes, we offer fully customizable sizes and shapes to ensure that the patches are perfectly adapted to your needs.
Yes! We realize 3D effect by multi-layer embroidery technique to make the patches more three-dimensional.
We support almost all common formats, including AI, EPS, PDF, PNG, JPG, and more. Hand-drawn sketches are also available!
Yes! We offer a free design draft service. All you need to do is provide an idea or sketch and our designers will create a digital proof for you.
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Production and delivery-related issues
We offer flexible minimum order quantities, usually starting from 10, depending on the complexity and size of the patch. We welcome inquiries for smaller orders as well!
The price depends on the size of the patch, quantity, material, complexity of the process and special requirements (e.g. metallic threads, glow-in-the-dark effects, etc.). Contact us for a detailed quote!
Standard production lead time is 7-10 business days, depending on order quantity and design complexity. Expedited service is also available.
We use Pantone swatches for color matching and provide design confirmation to ensure the final result meets your expectations.
Yes, we offer eco-friendly threads and backing materials for sustainable needs.
Yes! Velcro patches are suitable for scenarios that require frequent changes, such as military and police uniforms and tactical gear.
After-sales and usage-related issues
We use high quality threads and materials to ensure that the patches are hard-wearing, washable and suitable for long-term use.
We recommend hand washing or using a gentle machine wash program and avoid high temperature drying to prolong the life of the patches.
The patches have a wide range of uses, including uniforms, branding, event souvenirs, outdoor gear, pet collars, etc.
Yes! We use glow-in-the-dark light to create patches that are suitable for outdoor events and low-light environments.
Yes! We offer 100% customer satisfaction guarantee. If there is any quality problem with the patch, we will replace it for free.
